Security Policy

Shield Core Protection is committed to protecting the security and privacy of your personal information. This Security Policy describes the measures we take to safeguard your data and maintain the trust you place in us as a member.

Data Transmission Security

All data transmitted between your browser and our website is encrypted using industry-standard TLS (Transport Layer Security) protocols. Our website operates exclusively over HTTPS, ensuring that your personal and payment information is protected in transit.

Information We Collect

We collect the following information to administer your membership and provide access to your benefits:

• Name, email address, phone number, and mailing address
• Payment information — processed by PCI-DSS compliant third-party payment processors; we do not store full card numbers
• Membership enrollment and program usage records
• Communications with our Customer Service team

How We Protect Your Data

• Access to member data is restricted to authorized personnel only, on a need-to-know basis
• We use encrypted databases to store member information
• Payment processing is handled exclusively by certified, PCI-DSS compliant third-party processors
• We do not sell, rent, or trade your personal information to third parties for marketing purposes
• We conduct regular internal reviews of our data collection, storage, and access practices
• Employee access is subject to confidentiality agreements

Third-Party Service Providers

To deliver your membership benefits, we share necessary information with contracted service providers — including plan attorneys, licensed counselors, and certified technicians. This information is shared solely for the purpose of providing your requested benefits. All providers are bound by confidentiality agreements and are prohibited from using your information for any other purpose.

Data Retention

We retain member data for as long as your membership is active and for a period of five (5) years following the termination of your membership, in accordance with applicable legal and regulatory requirements. Payment records are retained as required by financial regulations.

Your Rights

• Access the personal information we hold about you
• Request corrections to inaccurate or incomplete data
• Request deletion of your personal data, subject to applicable legal retention requirements
• Opt out of non-essential communications

To exercise any of these rights, contact our Customer Service team using the information below.

Security Incidents

In the event of a data breach that affects your personal information, we will notify affected members as required by applicable state and federal law, including within any legally mandated timeframes. We will provide information about the nature of the breach and steps you can take to protect yourself.

Contact Us for Security Concerns

If you have security concerns, believe your account has been compromised, or wish to make a data-related request, please contact us immediately: